The Home Office published information about the helpline on 31 December 2024 at Check your eVisa is correct before you travel.

Get help

It states:

• If your carrier is unable to check your permission to travel, they should contact the UK Border Force Carrier Support Hub.
• If you are unable to demonstrate your permission to travel to your carrier, you can call the passenger support helpline on 0800 876 6921 at any time. Calls are free of charge.
• If you cannot call UK 0800 numbers, use +44 203 337 0927. You may have to pay - check with your phone provider.
• This service cannot help with general visa advice or technical issues.
• You can  contact us for questions about your eVisa, UKVI account or sharing your immigration status.

More information

On 19 December 2024, the Immigration Law Practitioners’ Association confirmed additional details about the Passenger Support Helpline to its members:

• The helpline will launch from 9:00 GMT on 31 December 2024 and will be available 24 hours a day, 7 days a week
• The helpline is intended for individuals who are due to travel imminently
• Contact centre staff will not be able to contact carriers

The scope of the helpline appears to be to signpost callers on the options for resolving the situation if they encounter any issues returning to the UK. This may include instructing the traveller to ask their carrier to contact the Border Force Carrier Support Hub, or to apply for a temporary visa if other options of verifying the traveller’s right to enter the UK have failed.

Travellers can seek to minimise the risk of travel disruption by ensuring they have an eVisa in place, and checking the correctness of the details before travelling. For further information, see our eVisas FAQs.

If you have any queries about this update, please contact a member of our Immigration team.