The claim has been served in relation to Royal Mail’s anti-competitive behaviour in the ‘bulk mail’ market. An estimated 290,000 class members were overcharged as a result of Royal Mail’s behaviour.

Bulk mail is a type of mail typically sent by organisations such as NHS Trusts, retailers, charities, local authorities, banks, utility companies, advertisers and publishers. It includes bills, council tax statements, bank statements, utility company bills, charity fundraising appeals, advertising mail and some magazine subscriptions.

In 2018, an Ofcom investigation found that Royal Mail had engaged in conduct that affected competition in the market for the delivery of bulk mail and had abused its dominant position, in breach of EU and UK law. Ofcom’s decision was subsequently upheld by the Competition Appeal Tribunal and Court of Appeal. 

Andrew Wanambwa, Partner in the Dispute Resolution team at Lewis Silkin, commented:

Royal Mail abused its dominant position, resulting in hundreds of thousands of bulk mail customers being overcharged. The purpose of this claim is to hold Royal Mail accountable for its actions and secure compensation for affected customers.

For more information: www.bulkmailclaim.co.uk