Fraudsters are targeting both individual migrants and sponsors. For example, a person may be asked to pay a deposit as proof of being able to support themselves in the UK; the Home Office will never ask for this. Fraudsters seek to gain access to personal details through contacting immigration system users by email, text, phone or in person. These personal details are then commonly used to access online accounts and ultimately to commit identity fraud or to steal money.

What is the Home Office’s general guidance for all users of the immigration system?

The Home Office’s fraud, tricks and scams guidance can assist immigration system users to differentiate scam communications from genuine ones.

The guidance directs system users to report any suspicions or incidents to Action Fraud online or by phoning 0300 123 2040.

What is the Home Office’s additional guidance for sponsors?

Sponsors who have any concerns about receiving an unexpected call, email or letter claiming to be from the Home Office can also call 0300 123 2499 or email BusinessHelpdesk@homeoffice.gov.uk.

What is best practice if a suspicious immigration-related communication is received?

We would suggest that suspicious communications are reported in all cases. Doing so helps the Home Office to identify and combat new scams as they arise. Also, if a genuine communication from the Home Office is received, reporting it in line with the Home Office’s guidance will provide evidence of action having been taken to query whether it is legitimate or a possible scam.