Technology Outsourcing

We have experience of advising on some of the UK’s largest and most complex outsourcing transactions, including in the retail, technology, advertising and marketing, and financial services sectors.  Our experts can guide you through the whole transaction lifecycle, from initial deal structuring through to supporting you on the tender process, contract negotiation, transition, implementation and exit management.

Advantages of technology outsourcing can include access to a vendor’s state of the art technology and expertise, cost reduction, flexibility, global reach and balance sheet improvement.  We can help you to ensure that those benefits are delivered.

We also advise on IT sourcing disputes, renegotiations and exits, which means that we see the common causes of poorly structured and negotiated sourcing relationships.  Often, these disputes include a lack of alignment as to why the outsourcing is being undertaken, a mismatch of customer requirements against the vendor’s service spec, gaps in responsibilities and weak governance (including poor customer engagement and monitoring).  Our experience here enables us to help you implement controls to understand, manage and mitigate against these risks, especially in respect of any transition where risks are higher than in a steady-state environment.

We can involve our employment and other specialist colleagues as necessary to ensure that you receive a comprehensive and seamless service delivery.  We have a wealth of experience of advising on both sides of the table, and our aim is to help you achieve long term success with your outsourcing partners.