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Consumer Regulation, Investigations & e-Commerce

Our dedicated consumer lawyers have for many years advised many of the world’s best known brands, and their agencies, on consumer laws and ASA requirements.

We support businesses on how to get to grips with their obligations under the Consumer Contact Regulations and the Consumer Rights Act and the Consumer Protection from Unfair Trading Regulations.


While we regularly advise clients on their obligations and prepare (or update) consumer-facing documents, we also support our clients in connection with any dealings with regulatory bodies such as the ASA, Trading Standards and the CMA, including representing them in connection with complaints, information requests and investigations.


The rapid growth of e-commerce and m-commerce presents many opportunities but also presents complex legal and regulatory challenges, including those relating to consumer law and data privacy.  We can offer practical and commercial advice to help guide you through these challenges and to help you achieve your strategic objectives in a cost-effective way.


Our lawyers in this area have a particular focus on the retail, fashion, leisure, advertising and marketing and hospitality sectors.


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