Consumer Regulation, Investigations & e-Commerce
Our dedicated consumer lawyers have for many years advised many of the world’s best known brands, and their agencies, on consumer laws and ASA requirements.
We support businesses on how to get to grips with their obligations under the Consumer Contact Regulations and the Consumer Rights Act and the Consumer Protection from Unfair Trading Regulations.
While we regularly advise clients on their obligations and prepare (or update) consumer-facing documents, we also support our clients in connection with any dealings with regulatory bodies such as the ASA, Trading Standards and the CMA, including representing them in connection with complaints, information requests and investigations.
The rapid growth of e-commerce and m-commerce presents many opportunities but also presents complex legal and regulatory challenges, including those relating to consumer law and data privacy. We can offer practical and commercial advice to help guide you through these challenges and to help you achieve your strategic objectives in a cost-effective way.
Our lawyers in this area have a particular focus on the retail, fashion, leisure, advertising and marketing and hospitality sectors.
Related blogs:
- UK's Digital Markets, Competition & Consumers Bill set to shake up consumer law enforcement
- UK government consults on product safety regulatory framework
- Expanding UK and EU requirements to cyber-secure services and products in the supply chain
- CMA tells supermarkets to shelve misleading price claims
- Consumer groups call for action on generative AI
- Online Choice Architecture: No rest for Emma Sleep
- “Online Choice Architecture”, the consumer law hot topic
- New consumer rules in force across the EU from tomorrow
- CMA acts on exclusivity contracts
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12 September 2024The Digital Markets, Competition and Consumers Act was introduced to the UK parliament on 25 April 2023, following a Green Paper back in 2018 and consultation by the government in 2021. The government said that one of its primary purposes is to protect consumers by strengthening the enforcement of consumer protection law (including by giving the CMA significant new powers and the prospect of GDPR style fines) and introducing new consumer rights, including by tackling subscription traps that it says currently cost consumers £1.6 billion.
Pricing and discount claims: WAS misleading, NOW compliant
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Digital, Commerce & Creative 101: Running prize promotions in the UK
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New era for UK consumers protection
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