Retail, Hospitality & Leisure
The retail, hospitality and leisure sectors live or die by consumer tastes, brand loyalty and spending power, all of which can fluctuate dramatically on a regular basis.
The revolution we’ve seen in recent years, fuelled by new technologies which has altered buying patterns and opened up competition, has forced businesses to constantly adapt and find new ways to reach out to customers, drive sales and defend their businesses and brands.
Divergent trends abound, such as the rise of experiential retail vs the boom in e-commerce, or fast-fashion vs artisan products. The need for sector-savvy legal expertise to guide businesses through these complexities has never been greater.
For us, retail, hospitality and leisure are core focuses of our business. We support major household names and niche businesses, advising on matters as diverse as: licensing brands or designs; securing prime high-street real estate; managing a diverse and transient workforce; drafting supplier contracts; dealing with disputes; launching interactive video solutions; social media marketing; wearable tech; multi and omni channel platforms.
For sectors that never stand still and are driven by innovation and disruption, the insight we offer our clients is second to none. That’s why some of the world’s most recognised traditional and online retailers, restaurant chains, drinks brands, fitness and wellness providers, fashion houses and hotels trust us to advise them.
You can view our latest 2 blog posts below and our full blog here.
The impact of protestors on retailers and how to deal with them12 April 2019
Everyone has the right to hold opinions and impart information and ideas including by peaceful assembly and association with others. These are ‘human rights’ which we all enjoy and which protect the right to protest and which may not be interfered with by a public authority. However, whilst the right to protest is enshrined in law, any protest must be lawful and balanced with the rights of others, including those at whom the protest is directed.
Technology, Customer Authentication and PSD2: payment service providers (and retailers) - are you ready?25 March 2019
Apparently, we will, globally, spend some $4.9 trillion in e-Commerce transactions by 2021. Smartphones generated over 42% of eCommerce revenues in 2018 and there has been a ten-fold increase in biometric smartphones in the last two years. However, against the backdrop of our increasing transactional reliance on smartphones and other mobile devices, e-Commerce fraud increased by 33% in 2016. This put pressure on the EU to keep up with the way in which we shop and to enhance consumer protection by reducing the potential for fraud.
Joanna Hunt and James Walters write for Essential Retail: How prepared is the eCommerce sector for the staffing implications of a no-deal Brexit?18 March 2019
Joanna Hunt and James Walters have written an article for Essential Retail which discusses the challenges faced by the eCommerce sector to maintain access to labour in the case of a no-deal Brexit.
Tech Predictions for 201911 January 2019
Following on from our 2018 Tech Predictions, here are our top ten favourite tech predictions for 2019. Just imagine a world where new technology not only makes us more efficient but improves our lives in other ways - let’s see what 2019 might hold in store!
How should hospitality employers deal with third-party harassment at Christmas parties?17 December 2018
“Christmas time is here by golly; disapproval would be folly; Deck the halls with hunks of holly, fill the cup and don’t say when”, as the legendary American satirist Tom Lehrer once sang. But Christmas party season can be a mixed blessing. The day after the office party, you will find many HR managers bracing themselves to hear what happened the night before…
Ask about… Retail, Fashion & Hospitality13 December 2018
Many of our clients in the retail, fashion and hospitality sector face similar HR issues. Each month one of the members of our team will identify an issue, ask how you would deal with it and provide our advice. This month we asked Anna...
Smart Floorspace Digitalising Retail Experience06 December 2018
Media coverage this year for the retail sector has been saturated with reports about the decline of the nation’s high streets.
Ask About… Retail, Fashion and Hospitality16 November 2018
Many of our clients in the retail, fashion and hospitality sector face similar HR issues. Each month one of the members of our team will identify an issue, ask how you would deal with it and provide our advice. This month we asked Lucy...