While the practice areas of the firm look after client needs directly, the Business Services functions of the firm allow lawyers to concentrate on the business of practising law. Lewis Silkin's Business Services team includes marketing and business development, secretarial, finance, facilities, human resources, IT, and library.

Our marketing and business development team is led by Mark Grant, Business Development Director. The team is responsible for the public 'face' of Lewis Silkin and covers all the marketing and business development disciplines including key client development, targeting new business, proposals support and management, website, events and public relations. Managers Siobhan Moriarty, Mirella Sikorski and Boko Inyundo support service and industry teams across the business, supported by Emma Shears, David Lawrence, Natasha Evans, Jennifer Gault, Rob Johnson and Rebecca Ungless.

Secretaries work in teams and typically work for two or three fee-earners, including trainees. Our secretarial co-ordinators, Lynn Perman, Diane Coombes, Miriam Ismail, Denise Collins, Claire O'Neill, Barbara Fricker and Ellie Evans are responsible for overseeing the work and performance of the other secretaries and liaise closely with the HR department.

Our HR team is led by Penny Newman, Director of People and Knowledge. The team works directly with Department Heads to motivate and develop excellent people. Our HR team take a commercial view and are interested in managing change as we are always looking for ways to deliver a more efficient service to those that we work with in the firm. We focus on recruiting and retaining excellent colleagues - our team manage all the firm's recruitment, including lateral hires, business services and secretarial staff, our trainee recruitment programme, the 2-year trainee solicitor contracts and the firm's summer work placement scheme.

Our Finance team is led by David Burndred, Finance Director. The team supports the development of the business through budgeting, strategic planning, managing funding requirements and financial reporting activities. In additional the team also provides end to end transactional services to fee earners including billing, credit control and management of client funds.

Our Director of IT and Operations is Jan DeCerce, who develops the firm's long-term IT strategy and oversees the Facilities and Operational functions. The team also integrates systems, commissions programming and scopes new implementation projects. Carol Skinner, our IT Manager, alongside Zoe Clark, our Helpdesk Supervisor and their teams provide full technical support and training for the firm's 300 users, covering over 40 different applications. Our IT Department also looks after all the telephony, mobile devices and remote working for the firm.

Head of Facilities, Steve Forster manages both the in-house and outsourced facilities, and includes both strategic FM and Operational functions. Internally, these include reception and switchboard, post, print room, deeds and archives, audio visual and set-ups. Outsourced facilities include security, cleaning, catering and M&E maintenance. An outsourced company provides catering, including client lunches and receptions, and staff meals in our subsidised cafe.

Our Library and Research Centre is led by Lynne Jones, who heads up a team of qualified information professionals. Lynne and the research team of Joy Tilley and Robert Murphy undertake a variety of projects from traditional legal legal research such as enquiries on case law and legislation, to business research and answering those slightly more esoteric questions! A key element of their role is the supply of current awareness and support for business development activities. This ensures that our fee earners are kept up to date with changes to the law, and also to news involving their clients, contacts and the sectors in which they work. The physical library is virtually a thing of the past, but the team also ensure that the firm is well resourced in both hardcopy and online information, and provide tailored training on the use of these resources.