Retail, Hospitality & Leisure
The retail, hospitality and leisure sectors live or die by consumer tastes, brand loyalty and spending power, all of which can fluctuate dramatically on a regular basis.
The revolution we’ve seen in recent years, fuelled by new technologies which has altered buying patterns and opened up competition, has forced businesses to constantly adapt and find new ways to reach out to customers, drive sales and defend their businesses and brands.
Divergent trends abound, such as the rise of experiential retail vs the boom in e-commerce, or fast-fashion vs artisan products. The need for sector-savvy legal expertise to guide businesses through these complexities has never been greater.
For us, retail, hospitality and leisure are core focuses of our business. We support major household names and niche businesses, advising on matters as diverse as: licensing brands or designs; securing prime high-street real estate; managing a diverse and transient workforce; drafting supplier contracts; dealing with disputes; launching interactive video solutions; social media marketing; wearable tech; multi and omni channel platforms.
For sectors that never stand still and are driven by innovation and disruption, the insight we offer our clients is second to none. That’s why some of the world’s most recognised traditional and online retailers, restaurant chains, drinks brands, fitness and wellness providers, fashion houses and hotels trust us to advise them.
Data breaches under the GDPR - will the sky come crashing down on British Airways?11 September 2018
Between 21 August and 5 September, British Airways (“BA”) suffered a data breach - in essence, its systems were “hacked”. This has affected the personal data of around 380,000 individuals. Following an announcement through BA’s Twitter account, the story was quickly picked up by mainstream media outlets, demonstrating the significant publicity that such events can generate in a short space of time.
Alan Hunt writes for Essential Retail: A prime question: ‘one-day delivery’ guarantees and eCommerce30 August 2018
In an article for Essential retail, Alan Hunt discusses the ASA banning Amazon for promising one-day delivery in its advertising, as it is not delivering on this very promise.
Geraint Lloyd-Taylor comments for The Drum: Tui ad banned by ASA for claiming that summer 'includes October'23 August 2018
In an article for The Drum, Geraint Lloyd-Taylor comments on the ASA banning Tui advertising summer holiday packages in September and October, as the offers are misleading to customers.
James Gill and Rebecca Emery write for Essential Retail: Modernising consumer markets: what changes are on the horizon?14 August 2018
In an article for Essential Retail, James Gill and Rebecca Emery discuss the Government’s “Modernising Consumer Markets” Green Paper and the three principles for improving modern consumer markets.
Ask About...Retail, Fashion and Hospitality19 June 2018
Many of our clients in the retail, fashion and hospitality sector face similar HR issues. Each month one of the members of our team will identify an issue, ask how you would deal with it and provide our advice. This month we asked Laura...
James Gill and Rebecca Emery write for Essential Retail - Connected Retail: Where next for IoT and GDPR07 June 2018
Apparently, some 26 billion devices will be IoT (Internet of Things) connected by 2020, at least according to one estimate. The use of IoT is becoming increasingly ubiquitous - connected devices range from visible fitness and health wearables to less visible IoT devices embedded in fridges, heating systems, vehicles and cloud platforms. In their article, James and Rebecca ask, where next for IoT and GDPR?
Ask About...Retail, Fashion and Hospitality01 May 2018
Many of our clients in the retail, fashion and hospitality sector face similar HR issues. Each month one of the members of our team will identify an issue, ask how you would deal with it and provide our advice. This month we asked Emma...
Sarah Mogford comments for Retail Design World: Why upsizing fashion flagships is on-trend05 April 2018
In an article for Retail Design World, Sarah Mogford comments on fashion retailers upsizing stores while other sectors explore smaller store formats.